How are your telephone skills?
When contacting an employer or making an appointment over the phone, making a good impression requires being prepared to talk to someone immediately or to leave a clear, concise voice message.
Before you call:
- Gear Up — Have a pen, paper, calendar and any other documentation that will help you provide or receive the correct information.
- Think — What does the person on the other end need to know? What will you say if you get their voicemail?
- Write — Prepare notes to help you remember what to say. Write down the name of the person you need to speak with so you can refer to them by name.
- Practice — Practice your script before your call. How do you sound?
- Call — Speak slowly and clearly. Sit upright with pen in hand.
Sample Script
If answered in person:
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Hello. My name is Mike Robinson.
I’m an experienced forklift driver looking for opportunities for warehouse work.
Are you still accepting applications for the forklift driver opportunity posted in
Sunday’s Star Tribune? | If voicemail:
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Hello. My name is Mike Robinson. I can be reached at 612-278-1124.
I’m an experienced forklift driver looking for opportunities for warehouse work.
I’m calling to find out if you are still accepting applications for the forklift driver
opportunity posted in Sunday’s Star Tribune.
Please return my call. Once again this is Mike Robinson.
My number is 612-278-1124.
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